Refund Policy
We take great care in selecting and packing our products and want you to be completely satisfied with your purchase. Please read our refund policy below.
Change of Mind
We do not offer refunds for change of mind, including incorrect selection, no longer wanting the item, or ordering the wrong product. Please choose carefully before placing your order.
Faulty or Damaged Items
In line with Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:
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Is faulty or defective
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Is damaged in transit
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Is significantly different from its description
If your item arrives faulty or damaged, please contact us within 7 days of receiving your order, providing:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
Once assessed, we will arrange a replacement, repair, or refund as appropriate.
Incorrect Items
If you receive the wrong item, please contact us within 7 days of delivery. We will organise the correct item to be sent to you or issue a refund where applicable.
Sale Items
Unless faulty, sale or clearance items are final sale and are not eligible for refunds or exchanges.
Refund Processing
Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping
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If the return is due to a fault, damage, or our error, we will cover the return shipping costs.
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If a return is approved for another reason, return shipping costs are the responsibility of the customer.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
Contact Us
If you have any questions about refunds or believe your item is eligible under this policy, please contact us at hello@kinderkado.com.au and we’ll be happy to assist.